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Privacy & Data Policy

1. Introduction


Ashy Aromas values your privacy and is committed to protecting your personal information. This Privacy and Data Usage Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, services, or marketing materials. By using our services, you agree to the collection and use of information in accordance with this policy.


2. Information We Collect


We collect and store the following types of personal information:

  • Contact Information: Name, email address, phone number, and physical address.

  • Reservation Details: Information related to booking appointments or services.

  • Marketing Preferences:

  • Data on your preferences for receiving marketing materials.

  • Lead Generation Data: Information obtained through marketing forms or inquiries.

  • Payment Information: Handled by secured third-party platforms Wix and Square (not stored or visible to Ashy Aromas employees).


3. Use of Information


The information we collect is used for the following purposes: -

  • Reservation Management: To confirm and manage your reservations.

  • Marketing Communications:

  • To send you updates about our products, services, promotions, and special offers (subject to your consent).

  • Customer Service: To respond to your inquiries and provide support, and ensure orders are fulfilled and delivered to the correct locations. 


4. Data Protection and Security


We implement a variety of security measures to ensure the safety of your personal information, including:

  • Data Encryption: All personal data is encrypted in transit using SSL/TLS protocols.

  • Access Control: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.

  • Secure Payment Processing: Payment information is processed securely by Wix and Square. We do not store or have access to your payment details.


5. Sharing of Information


Ashy Aromas does not share, sell, or disclose your personal information to third parties, except in the following circumstances:

  • Legal Requirements: If required by law, regulation, or legal process.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.


6. Data Retention


We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.


7. Your Rights


You have the following rights regarding your personal data:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to legal obligations.

  • Objection: Object to the processing of your personal data for direct marketing purposes.

  • Withdrawal of Consent: Withdraw consent where processing is based on consent. To exercise these rights, please contact using the information provided below.


8. Lead Generation Forms


All data collected from lead generation forms through marketing platforms are used exclusively to provide information and respond to inquiries from potential clients. We do not use this information for any other purposes without your explicit consent.


9. Updates to This Policy


We may update this Privacy and Data Usage Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

11. Additional Safeguards


To further protect your data, we:

  • Regularly Review Security Practices: Conduct regular audits and assessments of our data security practices.

  • Training: Provide ongoing privacy and security training for our staff.

  • Incident Response Plan: Maintain a plan for responding to data breaches or security incidents. By maintaining these safeguards, Ashy Aromas strives to protect your personal information from unauthorized access, disclosure, alteration, or destruction.


11. Contact Us


If you have any questions or concerns about this Privacy and Data Usage Policy, please contact us at: Ashy Aromas


Mobile: 650-665-4091 


This Privacy and Data Usage Policy aims to comply with applicable data protection laws and provide a transparent explanation of how we handle your data. Please review it carefully, and contact us if you have any questions.

Last Updated: 7/7/2024 

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